Privacy and Cookies policy
Your privacy is important to us. We are Tata Consumer Products Limited (“TCPLor “we”) take
the privacy of your information seriously. This privacy policy explains what personal data we collect
from you, through our interactions with you on this website, and how we use that data.
This privacy policy applies to the website tatateagold.co.in , as well as in the tata consumer dot
com sub-domain (sometimes called “microsites”). Please note that these websites may include links
to websites of third parties whose privacy practices differ from those of Tata Consumer. If you
provide personal data to any of those websites, then your data is governed by their privacy policy.
The privacy practices set forth in this privacy policy are for this website only. If you link to other
websites or provide personal data to any of those websites, please review the privacy policies posted
at those websites.
1. Definitions
In this privacy policy, the following definitions are used:
includes information that you submit to TCPL via the Website, and information which is accessed
by TCPL pursuant to your visit to the Website.
a small file placed on your computer by this Website when you either visit, or use certain features of,
the Website. A cookie generally allows the website to “remember” your actions or preference for a
certain period of time.
Data Protection Laws
any applicable law relating to the processing of personal Data, and the Information Technology Act,
2000, as amended or substituted;
Tata Consumer or us
Tata Consumer Products Limited, a company incorporated in India whose registered office is at 1
Bishop Lefroy Road, Kolkatta 700020, India;
User or you
the natural person who accesses the Website
the website that you are currently using, tatateagold.co.in, and any sub-domains of this site, unless
excluded by their own terms.
2. Scope
TCPL collects data to operate this website. You provide some of this data directly, such as when
you submit an entry (through the general query, media query, newsletter subscription, or such other
manner specified on the website).
You can visit tatateagold.co.in without telling us who you are. You can make choices about our
collection and use of your data. For example, you may want to access, edit or remove the personal
information in the Website or microsite account. When you are asked to provide personal data, you
may decline.
3. Data Collected
We may collect information or pieces of information that could allow you to be identified,
a. Contact information: We collect first and last name, email address, mobile number and other
similar contact data; and
While registering with, or ordering from tatateagold.co.in you will be required to furnish
some information like name first and last name, address, postal code, e-mail address,
mobile number,etc. We may also gather information about your access to our website, order
history, no. of times you have visited our website and the services/products
accessed/purchased by you at our website. This information is used by us to personalize
your shopping experience, to process your transactions, deliver your orders, process
payment and to make communication regarding your order and/or our products and
services. The name, contact number, postal and e-mail address are used by us for contacting
you for the fulfillment of your order, sending you information and promotional codes and
notifying you about any offer, updates or new service. The information is also used by us
staff members/fulfillment partners, who are involved in the completion of your transaction.
Apart from personal information, we may also collect non-personally-identifiable
information such as, but not limited to, the IP address, the operating system, type of
browser, duration of accessing the website, date and time when the website has been
accessed. This information is used by us for diagnostics purpose which will help us to
identify fraudulent use and also help us to prevent your device from fraud, as well as for
analyzing the performance of tatateagold.co.in.
4. How we Collect Data
We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically pursuant to your visit to the Website.
5. Data shared by You
TCPL may collect your Data in several ways from your use of this Website. For instance:
a. when you contact us through the Website (through any form, e-mail address, hyperlink or social
media address posted therein);
b. when you register with us to receive our products, services and/or newsletters;
c. when you complete surveys conducted by or for us;
d. when you enter a competition or promotion;
ed. when you elect to receive any communications (including any newsletter, promotional offers)
from us;
e. from the information gathered by your visit to our webpages;
f. information provided by you (such as for subscribing to our newsletters;
g. If you contact us, we may keep a record of that correspondence ).
6. Data that is Collected Automatically
a. We automatically collect some information about your visit to the Website. This information
helps us to make improvements to Website content and navigation and includes your IP address and
the way you use and interact with its content.
b. Our web servers or affiliates who provide analytics and performance enhancement services
collect IP address, operating system details, browsing details, device details and language settings.
This information is aggregated to measure the number of visits, average time spent on the site, pages
viewed and similar information (“aggregate data”). TCPL uses this information to measure the site
usage, improve content and to ensure safety and security, as well enhance performance of the
c. We may collect your Data automatically via Cookies, in line with the cookie settings on your
browser. For more information about Cookies, please see the section below, titled “Cookies”.
7. Our Use of Data
Any or all the above Data may be required by us from time to time to provide information relating
to TCPL and to work on the experience when using our Website. Specifically, Data may be used by
us for the following reasons:
a) To fulfil the order / delivery / service you have purchased
b) improvement of our products or services, as well as of our group entities;
c) transmission by email or any other form of communication of marketing materials to you;
d) contact for survey or feedback which may be done using email or mail;
e) to enable our group entities to reach out to you in relation to their programmes managed by
them / products or services offered by them;
f) to process your requests (such as replying to your queries); and
g) to execute other activities such as marketing campaign, promotional communications for
which consent is taken appropriately.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate
interests. If you are not satisfied with this, you have the right to object in certain circumstances (see
the section headed "Your rights" below).
We may use your Data to show you adverts and other content on other websites. If you do not want
us to use your data to show you adverts and other content on other websites, please turn off the
relevant cookies (please refer to the section headed “Cookies” below).
We use data to protect the security and safety of our Website.
8. Who we share Data with
We may share your personal Data with:
a. TCPLs-controlled affiliates and subsidiaries and other entities within the Tata group of
companies, to assist them to reach out to you in relation to their programs or campaigns (including
marketing and sales) and to process your query / requests;
b. our employees, vendors, agents and professional advisors working on our behalf for the purposes
described in this policy; and
c. service-providers who assist in protecting and securing our systems and provide services to us
which require the processing of personal data, such as to host your information or to process your
information for data profiling and user analysis.
d. In the event that we sell or buy any business or assets, in which case we may disclose your
personal data to the prospective seller or buyer of such business or assets.
e. If Tata Consumer Products Limited as a company or substantially all of its assets are acquired by a
third party, in which case personal data held by it about its customers will be one of the transferred
We usually do not share other personal Data collected from the Website with any other third
parties. However, this may happen if:
(a) You request or authorize us to do so;
(b) We need to comply with applicable law or respond to valid legal process; or
(c) We need to operate and maintain the security of this website, including to prevent or stop an
attack on our computer systems or networks.
9. Keeping Data secure
We will use technical and organisational measures to safeguard your Data and we store your Data on
secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If
you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately
by contacting us via e-mail, or telephone as mentioned in this policy.
10. Retention of Personal Data
TCPL retains personal Data for as long as necessary to provide the access to and use of the website,
or for other essential purposes such as complying with our legal obligations, resolving disputes and
enforcing our agreements. Because these needs can vary for different data types and purposes, actual
retention periods can vary significantly.
Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax or
regulatory purposes.
11. Your Rights
When we process Data about you, we do so with your consent and/or as necessary to provide the
website you use, operate our business, meet our contractual and legal obligations, protect the
security of our systems and our customers, or fulfil other legitimate interests of TCPL as described
in this privacy policy.
Below, you will find additional privacy information that you may find important. TCPL adheres to
applicable data protection laws, which if applicable includes the following rights in relation to your
a. Right to access - the right to request
(i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information.
If we provide you with access to the information we hold about you, we will not charge you for this,
unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so,
we may refuse your request. If we refuse your request, we will tell you the reasons why.
a. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
b. Right to restrict our use of your Data - the right to limit the way in which we can use it.
c. Right to object - the right to object to our use of your Data including where we use it for our
legitimate interests.
For information about managing your contact data, email subscriptions and promotional
communications, please submit a request to us at care@tataconsumer.com
It is important that the Data we hold about you is accurate and current. Please keep us informed if
your Data changes during the period for which we hold it.
12. User Consent
By continuing to use tatateagold.co.in and providing us with your information, you consent
to our privacy policy and permit us to use your information in the manner set in the privacy
policy. TCPL will process the Personal Data in compliance with all applicable laws,
enactments, regulations, orders, standards and other similar instruments, and applicable
laws; and it will take appropriate technical and organizational measures against the
unauthorized or unlawful processing of personal data and against the accidental loss or
destruction of, or damage to, personal data to ensure the compliance.
13. Billing and payments
We use third party payment processors to assist us in processing your payment information securely.
Such third party processors' use of your Personal Information is governed by their respective
privacy policies which may or may not contain privacy protections as protective as this Privacy
Policy. We suggest that you review their respective privacy policies. We, however, ensure that we
partner only with those payment processors who comply with applicable regulatory and industry
14. Third Party Service Providers
We rely on third party service providers to perform a variety of business operations on our behalf.
In so doing, we may need to share your information with them. We provide our service providers
with only the information they need to perform the services we request and we require that they
protect this information and not use it for any other purpose.
For example, we may rely on a service provider to:
Fulfill your service requests and answer your questions.
Host our sites and deliver our email or other communications.
Mail product samples, contact contest winners, manage payments or take other actions on
our behalf.
Analyze our data, sometimes combined with data from other sources, to send you
Conduct research and analyze data to improve our products, services and sites.
Perform other services that we request.
15. Security of Personal Data
TCPL is committed to protecting the security of your Data. We use a variety of security technologies
and procedures to help protect your personal data from unauthorized access, use or disclosure.
16. Where We Store and Process Personal Data
In general, personal Data collected and processed under this privacy policy is hosted on servers
located in United States. TCPL is part of a corporate group with affiliates and subsidiaries based in
the European Economic Area (EEA), United Kingdom, the U.S. Canada and Asia We take steps to
ensure that the Data we collect under this privacy policy is processed according to the provisions of
this privacy policy and the requirements of applicable law wherever the data is located.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate
safeguards and procedures with the third parties we share your Data with. This ensures your Data is
treated by those third parties in a way that is consistent with the Data Protection Laws.
17. Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such
websites and are not responsible for the content of these websites. This privacy policy does not
extend to your use of such websites. You are advised to read the privacy policy or statement of other
websites prior to using them.
18. Cookies
This Website and associated 3rd party website may place and access certain Cookies on your
computer. TCPL uses Cookies to improve your experience of using the Website.
Before the Website places Cookies on your computer, you will be presented with a message bar
requesting your consent to set those Cookies. You may, if you wish, deny consent to the placing of
Cookies; however certain features of the Website may not function fully or as-intended.
For further details please refer to our partner’s cookie policy:
Link - Shopify Cookie Policy
You can choose to enable or disable Cookies in your internet browser. By default, most internet
browsers accept Cookies, but this can be changed. For further details, please consult the help menu
in your internet browser.
Purpose: Google Analytics, a tracking technology system gathers information such as browser type,
operating system, tracking the number of visitors, how the visitors use the Site and is used on the
Websites to track visitor traffic and site performance traffic by collecting anonymous information
about the average time spent on the website, the pages viewed and other relevant usage statistics. To
opt out of being tracked by Google Analytics visit: https://tools.google.com/dlpage/gaoptout
The Site may use cookie and tracking technology depending on the features offered. Cookie and
tracking technology are useful for gathering information such as browser type and operating system,
tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can
also help customize the Site for visitors. If you have previously provided personally identifiable
information, cookies may be tied to such information. Aggregate cookie and tracking information
without identifiable information may be shared with third parties which may be used for site
performance and user experience
tatateagold.co.in uses cookies for improving and customizing customer shopping
experience. Cookies is a piece of a data which is sent by the website and stored in the user
web browser. It helps the website to load users previous activity anytime when the website
is reloaded. We use cookies to keep a track on users activity so that it can recall your given
information and preferences, every time when you load the website thereby making your use
of the website faster and convenient. Use of cookies may also store your password for
accessing the website so that you can automatically be directed your account on the website.
Cookies do not carry viruses nor install malware on the host computer. However, the use of
cookies is optional and it is upon the discretion of the user to accept or decline cookies.
User may also
changes their browser setting to decline all or any of the cookie. Accepting the cookie is not
essential for accessing tatateagold.co.in, but declining cookie may prevent you from
accessing some features of the website thereby restricting your use of the site.
We may use a third-party platform to send emails to subscribers of our mailing list. The emails that
we send may contain dynamic elements such as images, that may be used to ascertain:
If the email was opened and when
Type of device used
Type of operating system used
Type of browser used
The screen resolution
IP address
We use this information to help us build better content and digital experiences for the users. You
have an option to unsubscribe to these emails.
19. You can choose to delete Cookies at any time;
however, you may lose any information that enables you to access the Website more quickly and
efficiently including, but not limited to, personalisation settings.
20. It is recommended that you ensure that your internet browser is up-to-date
and that you consult the help and guidance provided by the developer of your internet browser if
you are unsure about adjusting your privacy settings.
21. General
If any court or competent authority finds that any provision of this privacy policy (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be affected.
22. Posting of information in public areas
The information posted by the users in the public areas such as comment box, or in the
online forums of TCPL are free to the access of other person and TCPL has no control over
it. TCPL shall not be held responsible for the use of such information by any third party.
23. Changes to this Privacy Policy
TCPL reserves the right to change this privacy policy as it may deem necessary from time to time or
as may be required by law. Any changes will be immediately posted on the Website and you are
deemed to have accepted the terms of the privacy policy on your first use of the Website following
the alterations.
You may contact TCPL through care@tataconsumer.com
24. Use by Minors
We do not intend for our websites or online services to be used by anyone under the age of 18 as
per Indian Law. If you are a parent or guardian and believe we may have collected information
about a child, please contact us as described in the Questions and Feedback" section in this privacy
25. No liability
a) We shall not responsible for any breach of security or for any actions of any third parties
that receive the Users Personal Information.
b) Notwithstanding anything contained in this privacy policy or elsewhere, we shall not be
held responsible for any loss, damage or misuse of the users information, if such loss,
damage or misuse is attributable to a Force Majeure Event (as defined below).
c) A Force Majeure Event shall mean any event that is beyond the reasonable control of
us and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil
commotion, epidemic, pandemic, strikes, lockouts or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorised access to computer
data and storage device, computer crashes, breach of security and encryption, and any other
similar events not within the control of us and which we are not able to overcome
26. Agreeing to Terms
If you do not agree to our privacy policy as posted here on this website, please do not use this site or
any services offered by this site. Your use of this site indicates acceptance of this privacy policy.
27. Questions and Feedback
If you have any questions, concerns, feedback or comments about our privacy policy you may
contact us using the information below:
E-mail : care@tataconsumer.com
Tata Consumer Products Limited
3rd Floor, Block C
Kirloskar Business Park
Bangalore - 560 024
Tel. : 18003451720
Website : www.tataconsumer.com